The challenge
80% of bookings via OTAs paying 18%+ commissions, with zero customer relationship after the trip.
All case studies
Tourism & Hospitality
Multi-language bookings + WhatsApp concierge for a Himalayan tour operator
Multi-language site + WhatsApp concierge in EN/HI/GU. Direct-booking share moved from 20% to 64%.
6 monthsClient: Himalayan adventure-tour operator
20% → 64%
Direct-booking share
₹14 L
OTA commission saved (yr)
28%
Repeat-customer rate
₹38,000
Avg. booking value
The transformation
Before vs After
BeforeWhere they started
—
★ —
- 80% of bookings via OTAs.
- OTA owned the customer relationship.
- English-only site missed regional travellers.
- No post-trip engagement.
AfterWhere Sphyx took them
Buy ₹999
★ 4.9
Free Ship
🏔️
20% → 64%
- Multi-language site with direct checkout.
- WhatsApp concierge across trip lifecycle.
- Direct-booking share tripled.
- OTA commission spend cut sharply.
Our approach
A sequential playbook — each step builds on the one before it.
1
Multi-language Next.js site (EN/HI/GU) with itinerary builder.
2
Razorpay checkout + EMI for premium packages.
3
WhatsApp concierge pre/during/post-trip in chosen language.
4
Quarterly content drops with high-altitude photography.
Outcomes
Direct-booking share
20% → 64%
OTA commission saved (yr)
₹14 L
Repeat-customer rate
28%
Avg. booking value
₹38,000