Sphyx
All case studies
Tourism & Hospitality

Multi-language bookings + WhatsApp concierge for a Himalayan tour operator

Multi-language site + WhatsApp concierge in EN/HI/GU. Direct-booking share moved from 20% to 64%.

6 monthsClient: Himalayan adventure-tour operator
The transformation

Before vs After

BeforeWhere they started
—
★ —
  • 80% of bookings via OTAs.
  • OTA owned the customer relationship.
  • English-only site missed regional travellers.
  • No post-trip engagement.
AfterWhere Sphyx took them
Buy ₹999
★ 4.9
Free Ship
🏔️
20% → 64%
  • Multi-language site with direct checkout.
  • WhatsApp concierge across trip lifecycle.
  • Direct-booking share tripled.
  • OTA commission spend cut sharply.

The challenge

80% of bookings via OTAs paying 18%+ commissions, with zero customer relationship after the trip.

Our approach

  • Multi-language Next.js site (EN/HI/GU) with itinerary builder.
  • Razorpay checkout + EMI for premium packages.
  • WhatsApp concierge pre/during/post-trip in chosen language.
  • Quarterly content drops with high-altitude photography.

Outcomes

Direct-booking share
20% → 64%
OTA commission saved (yr)
₹14 L
Repeat-customer rate
28%
Avg. booking value
₹38,000