Sphyx
All case studies
Retail

POS + loyalty rollout for a multi-brand retailer

POS + inventory + loyalty unified across 18 stores; cashier checkout 2× faster; inventory accuracy 99.2%.

9 monthsClient: Multi-brand retailer · 18 stores
The transformation

Before vs After

BeforeWhere they started
·Sales
·Inventory
·HR
·Payroll
·Accounts
·Reports
  • Different POS per cluster.
  • Paper loyalty cards.
  • Inventory estimated weekly.
  • Slow cashier checkout.
AfterWhere Sphyx took them
✓Sales
✓Inventory
✓HR
✓Payroll
✓Accounts
✓Reports
🛒
2× faster
  • Single POS across 18 stores.
  • Digital loyalty wallet, cross-store.
  • Real-time inventory dashboard.
  • Cashier checkout 2× faster.

The challenge

An 18-store multi-brand retailer had different POS systems per cluster. Loyalty was paper. Inventory was estimated weekly.

Our approach

  • Single POS across all 18 stores.
  • Loyalty wallet, accrues + redeems across stores.
  • Real-time inventory with per-store dashboard.
  • Cashier UI optimised for checkout speed.

Outcomes

Cashier checkout speed
2× faster
Inventory accuracy
99.2%
Loyalty member growth
+18,000
Per-store revenue lift
+14%