Sphyx
All case studies
Logistics

Shipment dashboard for a 3PL serving 40+ D2C brands

Self-serve shipment + NDR dashboard cut support tickets ~70%; client NPS lifted to 68.

6 monthsClient: 3PL · 40+ D2C brand clients
The transformation

Before vs After

BeforeWhere they started
  • 200+ WhatsApp queries daily from clients.
  • NDR resolution slow.
  • No self-serve dashboard.
  • Ops team drowning in repeat questions.
AfterWhere Sphyx took them
📦
−70%
  • Clients self-serve shipment + NDR data.
  • Daily 9am digest pre-empts queries.
  • Carrier integrations show live status.
  • Support tickets cut ~70%.

The challenge

A 3PL was answering 200+ daily WhatsApp queries about shipments, NDRs, and RTOs from its D2C clients.

Our approach

  • Client login portal with shipment + NDR + RTO live data.
  • Action buttons: re-attempt, change-address, mark-RTO.
  • Daily ops digest emailed at 9am per client.
  • Carrier integration with 5 partners for live status.

Outcomes

Support tickets / day
−70%
NDR resolution time
24 h → 8 h
Client NPS
68
Ops team capacity reclaimed
28%