The challenge
A manufacturer's dealers were calling head-office for prices, specs, and lead-times — sales spent all day quoting.
All case studies
Manufacturing
Dealer-facing catalogue + quote portal for an industrial-machinery brand
Dealers self-serve catalogues + quotes — head-office sales team reclaimed 40% of their week.
5 monthsClient: Industrial machinery brand · B2B
40%
Sales team week reclaimed
2 days → 6 hours
Quote turnaround time
+18%
Order accuracy
72
Dealer NPS
The transformation
Before vs After
BeforeWhere they started
- Dealers called head-office for everything.
- Sales team quoting all day.
- Lead-time + stock opaque to dealers.
- Post-PO status was a phone call.
AfterWhere Sphyx took them
⚙️
40%
- Dealers self-serve catalogue + quote.
- Sales team focused on higher-value work.
- Stock + lead-time visible per warehouse.
- Order status live in portal.
Our approach
A sequential playbook — each step builds on the one before it.
1
Dealer login portal with full product catalogue.
2
Self-serve quote builder with margin tiers.
3
Lead-time + stock visibility per warehouse.
4
Order-status tracking post-PO.
Outcomes
Sales team week reclaimed
40%
Quote turnaround time
2 days → 6 hours
Order accuracy
+18%
Dealer NPS
72