Sphyx
All case studies
Logistics

Fulfilment + ops ERP for a vertically-integrated D2C brand

Owned warehouse + 3 outsourced lanes consolidated into one fulfilment ERP — 'where-is-my-order' tickets dropped 82%.

8 monthsClient: D2C brand · vertically integrated fulfilment
The transformation

Before vs After

BeforeWhere they started
·Sales
·Inventory
·HR
·Payroll
·Accounts
·Reports
  • Own warehouse + 3 3PLs, no single view.
  • Manual order routing, prone to error.
  • Per-lane SLA blind spots.
  • Customers chasing tracking across carriers.
AfterWhere Sphyx took them
✓Sales
✓Inventory
✓HR
✓Payroll
✓Accounts
✓Reports
🚚
4 hours
  • Order router decides warehouse + 3PL by rules.
  • Inventory unified across all 4 nodes.
  • SLA breaches auto-escalated.
  • Blended customer tracking experience.

The challenge

D2C brand fulfilled from own warehouse for primary SKUs and 3 outsourced 3PLs for the long tail — no single view.

Our approach

  • Order router decides own-warehouse vs 3PL by SKU + geo.
  • Inventory unified across all 4 nodes.
  • Per-lane SLA monitoring with auto-escalation.
  • Customer-facing tracking blended across carriers.

Outcomes

Order-to-ship time
4 hours
Per-lane SLA breaches
−88%
Inventory accuracy
99.4%
'Where-is-my-order' tickets
−82%