The challenge
A 6-city ayurvedic network had booking on phone, prescriptions on paper, and follow-up on WhatsApp without templates. Continuity was poor.
All case studies
Healthcare
Multi-doctor booking platform for an ayurvedic clinic network
Booking + digital prescriptions + scheduled WhatsApp follow-up cut doctor admin time 55%; repeat-visit rate up 58%.
6 monthsClient: Ayurvedic clinic network · 6 cities
71%
Follow-up adherence
+58%
Repeat-visit rate
84%
Booking-to-visit conversion
−55%
Doctor admin time
The transformation
Before vs After
BeforeWhere they started
WhatsApp · Sphyx
Hello?
Anyone?
...
- Phone bookings, easily lost.
- Paper prescriptions; patients lost them.
- Adhoc WhatsApp follow-up.
- No patient-side history view.
AfterWhere Sphyx took them
WhatsApp · Sphyx
Hi! Budget?
₹50-80L NCR
Routing to Priya ✓
Great
She'll call in 5min
✓
🌿
71%
- Online booking with branch + doctor + slot.
- Digital prescriptions, always retrievable.
- Scheduled WhatsApp follow-up touch-points.
- Patient-portal access to history + invoices.
Our approach
A sequential playbook — each step builds on the one before it.
1
Booking site with doctor + branch + slot picker.
2
Digital prescription with herb-mix instructions.
3
WhatsApp follow-up at day-7, day-21, day-45.
4
Patient-portal access to past prescriptions + invoices.
Outcomes
Follow-up adherence
71%
Repeat-visit rate
+58%
Booking-to-visit conversion
84%
Doctor admin time
−55%