The challenge
A 6-city ayurvedic network had booking on phone, prescriptions on paper, and follow-up on WhatsApp without templates. Continuity was poor.
Our approach
- Booking site with doctor + branch + slot picker.
- Digital prescription with herb-mix instructions.
- WhatsApp follow-up at day-7, day-21, day-45.
- Patient-portal access to past prescriptions + invoices.
Outcomes
Follow-up adherence
71%
Repeat-visit rate
+58%
Booking-to-visit conversion
84%
Doctor admin time
−55%